Hero @hero-4

Startup, New York, NY – 11-50 employees

Hero, Inc. connects domestic tech problems with local people capable of solving them.

Hero screens and aggregates a talent pool of qualified experts in consumer electronics, home media and computing, We then leverage latent capacity in real time to service on-demand technical needs within communities and markets as they arise.

Using our location-aware mobile app, our customers instantly deploy a local Hero to the door of their business or home office. The user indicates the general nature of their issue from three major buckets: Setup / Troubleshoot / Optimize.

Our approach to each engagement is first to identify, diagnose, prescribe and if possible, resolve. The resulting cashless transaction is calculated as a function of time spent on site.

127 residential customers, 31% recurring within the initial 3-month period.
12 small business customers, 58% recurring.
Customers pay $49 for instant Hero deployment plus $40 per additional 30-minute period.
Pricing for remote-access help is $29 per 30-minute session. Sold as ongoing maintenance to existing customers - given unique login info at sign-up to obtain instant live help.